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Hotel Management and Hospitality Questions - All Grades

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Continuing Education Hotel Management and Hospitality
When greeting our guests, we should always:
  1. Smile
  2. Make eye contact
  3. Have welcoming body language
  4. All of the above
Continuing Education Hotel Management and Hospitality
When escorting a guest to their desired destination, we should always:
  1. Get there quickly so that we can help others
  2. Go extra slow so we can make sure they don't get lost
  3. Just point to the right place and not actually escort them
  4. Try to keep the pace so they feel comfortable walking with us
Grade 11 Hotel Management and Hospitality
What are the first 3 things a guest notices about a hotel desk agent?
  1. How they look, smell and behave
  2. How the look, sound and listen
  3. How they smell, listen and behave
  4. How they look, listen and behave
Continuing Education Hotel Management and Hospitality
How we communicate with each other and the client is always noticed by customers.
  1. True
  2. False
Continuing Education Hotel Management and Hospitality
When I am the first person seen by a customer, that experience is called:
  1. Customer Care
  2. Customer Relations
  3. Customer Interaction
  4. Greeter
  5. Customer Contact
Continuing Education Hotel Management and Hospitality
Having a clean              appearance             is important for customers to see.
Continuing Education Hotel Management and Hospitality
You should only wash your hands after handling fresh vegetables.
  1. True
  2. False
College Hotel Management and Hospitality
What is an important principle in ecotourism, where in the host culture is incorporated respectfully and meaningfully into the events design?
  1. Cultural Sustainability
  2. Global Sustainability
  3. Community Sustainability
  4. Local Sustainability
Grade 11 Hotel Management and Hospitality
A frustrated guest that "orders" you to give them products or services without payment, exhibits what type of behavior?
  1. Childish behavior
  2. Parental behavior
  3. Adult behavior
  4. Professional behavior
Continuing Education Hotel Management and Hospitality
We can still greet people we know, but it must always be done professionally while we are in uniform.
  1. True
  2. False
College Hotel Management and Hospitality
                is one of the most important aspects of greener events, not only because it sales the event as contemporary and ethical, but also because it educates patrons.
  1. Adveritising
  2. Marketing
  3. Promotions
  4. Social Media
Continuing Education Hotel Management and Hospitality
Most rum is made in the             Caribbean             and                 Latin America                .
Grade 11 Hotel Management and Hospitality
Front desk agents understand that a guest will form an opinion of the hotel and its employees in the first?
  1. 60 seconds of arrival
  2. 30 seconds of arrival
  3. 20 seconds of arrival
  4. 10 seconds of arrival
Grade 12 Hotel Management and Hospitality
On an                   A la Carte Menu                   each item is priced separately.
College Hotel Management and Hospitality
What qualities should an event planner have when embracing emerging technology?
  1. extremely cautious
  2. flexible
  3. prepared to implement numerous contingency plans
  4. all of the above
Continuing Education Hotel Management and Hospitality
Businesses that physically move people from one place to another                   Travel Industry                  
Grade 11 Hotel Management and Hospitality
Front desk agents can always make up for a negative first impression by giving the guest extra special amenities.
  1. True
  2. False
Continuing Education Hotel Management and Hospitality
What are most vodkas made from?
  1. Potatoes, barley, rye, maize, wheat
  2. Wheat, corn, barley, wheat, rice
  3. Rice, corn, wheat, rye, sorghum
  4. Wheat, rye, barley, corn, sorghum
Continuing Education Hotel Management and Hospitality
A name, logo tagline, or any combination of these that distinguishes a product from it competitors is the         Brand        .
Grade 11 Hotel Management and Hospitality
The guidelines of proper business etiquette are a set of rules that establish a standard of social conduct in the workplace.
  1. True
  2. False
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