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Continuing Education Communication Skills and Public Speaking Questions

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Continuing Education Communication Skills and Public Speaking
Which of the following is a type of communication?
  1. listening
  2. verbal
  3. body language
  4. all of the above
Continuing Education Communication Skills and Public Speaking
For good verbal communication, which of these should you do?
  1. speak clearly
  2. use correct grammar
  3. use a courteous and friendly tone of voice
  4. all of the above
Continuing Education Communication Skills and Public Speaking
Folding arms and crossing legs are an example of what kind of communication?
  1. hearing
  2. body language
  3. speaking
  4. writing
Continuing Education Communication Skills and Public Speaking
One way to improve your communication is to
  1. look down when someone is talking to you.
  2. think about what you are going to say while the person is talking.
  3. try to understand how the other person feels.
  4. repeat the point you are trying to make several times.
Continuing Education Communication Skills and Public Speaking
Arthur and Beau don't agree on the way to complete their history project. This is called a
  1. conflict resolution
  2. conflict
  3. communication
  4. body language
Continuing Education Communication Skills and Public Speaking
Which of the following is a leadership skill?
  1. understanding yourself
  2. communication with others
  3. know how to be a good follower
  4. all of the above
Continuing Education Communication Skills and Public Speaking
You can often resolve minor conflicts with a simple compromise.
  1. True
  2. False
Continuing Education Communication Skills and Public Speaking
Three non-verbal message people can send are through
  1. facial expressions, body language, and verbal messages.
  2. body language, eye contact, and text messages.
  3. facial expressions, eye contact, and body language.
  4. sign language, verbal messages and email.
Continuing Education Communication Skills and Public Speaking
The key to effective communication is speaking, and not actively listening.
  1. True
  2. False
Continuing Education Communication Skills and Public Speaking
Communication is made up of body language, tone of voice, and what you say. They are broken down in the following way:
  1. body language 33%, tone 33%, words 33%
  2. body language 80%, tone 10%, words 10%
  3. body language 55%, tone 38%, words 7%
  4. body language 10%, tone 10%, words 80%
Continuing Education Communication Skills and Public Speaking
There is rarely one right way to do something.
  1. True
  2. False
Continuing Education Communication Skills and Public Speaking
Which of these is a reason why people don't listen?
  1. they use eye contact
  2. they daydream
  3. they ignore distractions
  4. they keep an open mind
Continuing Education Communication Skills and Public Speaking
The three steps to communicate efficiently are: listening, building rapport and word choice.
  1. True
  2. False
Continuing Education Communication Skills and Public Speaking
Soft skills are skills about your product information technical knowledge.
  1. True
  2. False